Our Technology consulting and system integration services includes consultancy and project management of IT services in following core areas:
RAH Infotech Infrastructure Services provides remote management services to manage customer’s IT infrastructure. And to manage cost, complexity and an ever-changing technology, RAH Infotech’s end point management team offers customized solutions like security tools deployment, remote desktop management etc.
Network Infrastructure and Services
In Network Infrastructure & Services we have in-house expertise in consulting, solution design, integration and implementation. Our specialized team enables the customer/partner with technology, product and technical expertise along with strong processes and strategic alliances with product vendors.
We have partnered with Cisco & Juniper leading communications and networking solutions provider. For over a decade we have been providing end-to-end solutions and services across technology layers by adopting a flexible delivery model, bringing right product and technology and ensuring a cost effective and robust solution to enterprises with SLA considered as requested by customer and scenario.
Enterprise Advance Security
RAH Infotech helps the organizations to use technology to safeguard their information and data by integrating diverse security technology. Integration of well-defined security policies, controls and technology security solutions ensure organizations to consistently meet the security compliance requirements.
IT Infrastructure Management
- Availability monitoring of the entire IT infrastructure
- Root cause Analysis of any fault occurring in the entire IT infrastructure
- Traffic accounting on links & Performance trending of the WAN links
- Performance Management of Servers, OS, Applications, Databases, etc
- Policy definition and configuration Management of critical devices
- Business process views of the entire IT infra.
IT Service Helpdesk Enterprise
Our Helpdesk services include:
Incident Management: To restore normal service operation as quickly as possible.
Problem Management: To minimize the adverse impact on operations due to incidents and problems caused by errors within the IT infrastructure and to prevent the recurrence of incidents related to these errors.
Change Management: To provide a disciplined process for introducing required changes into the IT environment with minimal disruption to ongoing operations.
Configuration Management: To ensure that only authorized components, referred to as configuration items are used in the IT environment and that all changes to CIs are recorded and tracked throughout the component’s life cycle.
IT Service Help Desk provides world class IT infrastructure support to our customers .Our standardized process based on ITIL methodology provides an interface between service Providers and end users keeping users informed of all relevant service events , changes that Impact them and the business. Our Service desk provides customers a interface which tracks User calls from call logging to resolution.